Last Updated: 25 September 2026

At Manokam by Kamal Fine Jewels (“Manokam”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, communicate with us, create an account, make a purchase, book an appointment, request a customised product, or otherwise interact with Manokam.

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Manokam, we may collect information such as:

* Your name
* Email address
* Mobile/WhatsApp number
* Billing and shipping address
* Account and login information
* Order and purchase history
* Product preferences and wishlist information
* Appointment or enquiry details
* Customisation requirements
* Communications with our customer support team
* Payment-related transaction information
* IP address, browser type, device information and website activity
* Cookie, analytics and advertising information
* Any other information you voluntarily provide to us

Payment information may be processed directly by our authorised payment gateway or payment service providers.

2. How We Use Your Information

We may use your personal information to:

* Process, confirm and fulfil your orders
* Arrange domestic and international delivery
* Process payments, refunds, returns or exchanges
* Create and manage your customer account
* Respond to enquiries and provide customer support
* Arrange appointments and consultations
* Prepare customised or made-to-order jewellery
* Send important order, payment, shipping and service updates
* Provide invoices and maintain required business records
* Prevent fraud, misuse and unauthorised transactions
* Improve our website, products, services and customer experience
* Analyse website traffic and performance
* Send promotional communications, offers or product updates where permitted
* Display relevant advertising where applicable
* Comply with applicable legal, tax, accounting and regulatory requirements
* Establish, exercise or defend legal claims

We seek to collect and process only the personal information reasonably required for these purposes.

3. Cookies & Similar Technologies

Our website may use cookies, pixels and similar technologies to operate the website, remember preferences, understand how visitors use our website, measure performance and support advertising or marketing activities.

These technologies may be provided by us or by third-party services such as website hosting, analytics, advertising or social-media platforms.

Where required, you may be provided with options to accept, reject or manage non-essential cookies. You may also control certain cookies through your browser settings.

Disabling certain cookies may affect some website features.

4. Payments

Payments made through our website may be processed by authorised third-party payment gateways, banks or other payment service providers.

These providers may collect and process payment-related information according to their own privacy policies, security standards and legal obligations.

We recommend that customers review the privacy practices of the relevant payment provider when completing a transaction.

5. Sharing of Personal Information

We do not sell your personal information.

We may share information only where reasonably necessary with trusted parties that help us operate our business, including:

* Payment gateways and payment processors
* Banks and financial institutions
* Courier, logistics and shipping partners
* Website hosting and e-commerce service providers
* IT and cybersecurity service providers
* Analytics and advertising providers
* Customer communication and support platforms
* Accountants, auditors and professional advisers
* Government, regulatory, customs, tax or law-enforcement authorities where required by law

For international orders, relevant information may also be shared with shipping providers, customs authorities and other parties involved in import/export clearance and delivery.

We expect service providers processing information on our behalf to handle it appropriately and only for legitimate purposes connected with the services they provide.

6. Marketing Communications

Where permitted, we may contact you through email, SMS, WhatsApp or other communication channels regarding new collections, offers, events, product launches or other Manokam updates.

You may withdraw your consent or unsubscribe from promotional communications using the unsubscribe option provided, where available, or by contacting us.

Even if you opt out of promotional communications, we may still send essential transactional or service-related communications concerning your orders, payments, deliveries, appointments or account.

7. Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials and passwords confidential.

If you believe your account or personal information has been compromised, please contact us promptly.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud and meeting legal, tax and regulatory obligations.

When information is no longer required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable law.

9. Your Privacy Rights

Subject to applicable law, you may have rights concerning your personal information, including the ability to:

* Request information about personal data processed by us
* Request correction, completion or updating of your information
* Request erasure of eligible personal information
* Withdraw consent where processing is based on consent
* Raise questions or grievances regarding our handling of your personal information

Withdrawal of consent will not affect processing already lawfully carried out before withdrawal and may not prevent processing that is otherwise permitted or required by applicable law.

To exercise an applicable privacy right, contact us using the details provided below. We may need to verify your identity before processing certain requests.

10. Children’s Privacy

Our website and products are intended to be purchased by adults.

Although Manokam may offer jewellery designed for children, purchases of such products should be made by a parent, guardian or other authorised adult.

We do not knowingly seek to collect children’s personal information directly for marketing purposes. If we become aware that personal information relating to a child has been collected in circumstances where appropriate consent was required but not obtained, we will take appropriate steps in accordance with applicable law.

11. Third-Party Websites & Services

Our website may contain links or integrations relating to third-party websites, social-media platforms, payment providers or other external services.

Their privacy practices are governed by their own policies. Manokam is not responsible for the privacy practices, security or content of independent third-party websites or services.

We encourage you to review their privacy policies before providing personal information.

12. International Customers & Data Transfers

Manokam may serve customers outside India, including customers in the UAE and other international markets.

Where necessary to fulfil an international order or provide our services, personal information may be processed or transferred across jurisdictions through payment, logistics, technology or other service providers.

We will handle such transfers in accordance with applicable legal requirements.

13. Legal Compliance

We may process, retain or disclose information where reasonably necessary to comply with applicable laws, regulations, court orders, government requests, taxation requirements, fraud-prevention requirements or other lawful obligations.

Our privacy practices are intended to operate in accordance with applicable Indian data-protection requirements, including the Digital Personal Data Protection Act, 2023 and rules brought into force under it, as applicable to our operations.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, services or legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

15. Contact Us / Privacy Grievances

If you have any questions, concerns, requests or grievances regarding this Privacy Policy or the handling of your personal information, please contact:

Manokam by Kamal Fine Jewels
Delhi, India
Email: [Official Customer Support / Privacy Email]
Phone/WhatsApp: [Official Contact Number]
Website: [Website Address]

We will endeavour to address privacy-related requests and grievances in accordance with applicable law.